Refund policy

Returns, Refunds & Replacements

Because our Products are perishable food items:

1. All Sales Are Final

We do not accept returns.

2. Replacements or Refunds

We may offer a replacement or store credit at our discretion if:

  • The wrong item was shipped

  • The item was damaged in transit

  • The product arrived in unacceptable condition (excluding melting)

Claims must be submitted within 48 hours of delivery and include:

  • Order number

  • Photos of the product and packaging

  • Description of the issue

We reserve the right to deny any claim that does not meet these requirements.

Damaged Shipments: Any visible damage requires a written acknowledgement from Federal Express or UPS when possible. You must inform our Customer Care department within 48 hours and keep ALL packaging and related materials. Any concealed damage also requires notifying Customer Care within 48 hours, as well as an inspection performed by our sales representative or photos sent to Sweet Shop USA when possible. Do not return any items without a Return Material Authorization Number issued by our Customer Care department. Without this RMA #, a 20% restocking fee will be charged for all refused orders, as well as all returns that were shipped in accordance with the customer’s instructions. Shipping damages less than $100 will be issued as a credit on your account. If you are requesting a replacement, you will need to put that on existing or future order that is $250 or we will refund the damages.

Non-Delivered Shipments: On occasion, there will be shipments that cannot be delivered for reasons that include: business not open, closed or moved (carrier will not forward), incorrect address, unavailability of a person or refusal to accept delivery, natural disasters, public safety restricted zones, and carrier error. If Sweet Shop USA is at fault for failing to adhere to the criteria on the Confirmation Order, we will assume all product and freight cost that relate to our error. If Sweet Shop USA is NOT at fault and adhered to the instructions on the Order Confirmation, the customer assumes all costs related to the order, plus an additional charge of $25.00. Due to the perishable nature of our products, Sweet Shop USA is responsible for the First Delivery Attempt Only. No P.O. Boxes may be used for shipping. No C.O.D. Shipments.